Manage IT Infrastructure Services

SERVICES

The security, speed, flexibility and agility that is a boon with the IT infrastructure surely has multifaceted benefits, but with it, also comes increased IT complexities, which, many a times, is difficult to handle. 7Array IT infrastructure services help you manage this and get ahead.

We have acquired capabilities to help our customers ensure there is minimum disruption to their business because of non-availability of IT resources. Our services have been built on three pillars – people, processes and tools – clubbed with our unmatched presence across the length and extensiveness of diverse industries.

Our Managed Services is a set of ‘proactive services,’ which works on the preventive principle. Infrastructure Managed Services takes the complete ownership of delivering the service levels and operational excellence, allowing customers to concentrate on their strategic initiatives.

Service Desk is the single point of contact for all IT users in an organization.
For any concern, issues or requests pertaining to the IT Infrastructure and its applications.
Service Desk works with the objective of helping IT users get resolution of their issues quickly, all along keeping them informed about the status of the incidents till their closure. With the skilled and experienced resources clubbed with adoption of ITIL methodology, we ensure that the first call resolution (FCR) is high, resulting in minimum productivity loss for the end users.
With regular trainings on soft skills – communication skills and etiquette, we ensure that all communication is friendly and smooth.

ITIL certified state-of-the-art tools to deliver asset management services
Strong practice to define and customize customer business workflow
Capability to integrate AMS to business intelligence dashboards
Strong capability around India - infrastructure audits for complete control and visibility

Support includes the whole range of devices such as desktops, laptops, printers, tabs, mobiles and business applications such as Email, Operating System, MS Office, Anti-virus and others.
Strong Process Orientation - Works as per ITIL framework
Services Automation - Uses best-of-breed tools for operations automation
Focuses on transformation and continual improvement in the user’s experience
Pan India presence with strong field support system - capability to support our customers at remotest of locations anywhere in the country